The Insight Track

How traditional banks can close the innovation gap on fintechs.

In today’s episode - which was originally written as an article by Jevon Amoah - we’re talking about how traditional banks can quickly close the innovation gap on fintechs by using an agile, insight-led approach.

Jobs to be done, done right: how FS product and strategy teams can use insight to get more from JTBD.

In today’s episode - which was originally written as an article by George Spedding - we’re talking about how to get the most out of one of the most powerful — but often misunderstood — tools in the product and strategy world: the Jobs to Be Done framework. Or JTBD, for short.

Is DCC a tourist trap, or is the negative press unjustified?

 In today’s episode - which was originally written as an article by Thomas Dodd - we’re looking at  a topic that sits at the intersection of international travel, ecommerce, and customer trust: Dynamic Currency Conversion, or DCC - and exploring whether it's negative reputation is fair. 

Why your payments strategy should start with the customer, not the technology.

In today’s episode - which was originally written as an article by George Spedding - we’re looking at why the newest technologies don't always make for better payment experiences, and how you can pick and choose the ones that make the biggest impact to your customers. 

Using customer insights to identify and serve financially vulnerable customers.

In today’s episode - which was originally written as an article by Nicky Cockerill - we’re digging into a topic that sits at the heart of delivering fair and inclusive financial services: understanding and supporting financially vulnerable customers.

How payment orchestration can set payment providers apart, when it’s done well.

In today’s episode - which was originally written as an article by Emily Beeby - we're exploring how good payment orchestration can help providers meet evolving merchant expectations, as they begin to prioritise the customer experience, alongside uptime and cost.

Rewards credit cards in the UK, a market ripe for disruption?

In today’s episode - which was originally written as an article by Ben Baigrie - we’re looking at the reward credit card market in the UK and Europe, and asking whether the emergence of new players - such as Revolt and Yonder - is the sign of a broader shift in the space.

The boom of digital payments in LATAM: what it means for financial services companies.

In today’s episode - which was originally written as an article by Diana Arizaleta - we’re looking at the LATAM payments market, and outlining what companies who are operating in - or planning to enter - the region need to know. 

The rise of multi-banking: challenges & opportunities for traditional banks.

 In today’s episode - which was originally written as an article by Ane Unamuno - we’re diving into one of the most important shifts happening in retail banking right now: the rise of multi-banking – and what it means for traditional banks.